Returns & Exchanges

You have the right to cancel or return your order within 14 days, for any reason and without a justification. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@nazrin-designs.com with your order number.

Please note that returns will need to be sent to the following address and that you will need to cover the costs for returning your order:

Nazrin Rahimova
Edlingerstr. 20
81543 München

You can always contact us for any return question at sales@nazrin-designs.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@nazrin-designs.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Damages and issues
Nobody likes to receive a damaged product. Therefore please inspect your order upon reception and contact us immediately at sales@nazrin-designs.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

You can also find more legal information here.